Terms of Service
Plain-English terms for using Averflow. This page is maintained by Averflow to answer common questions about the service. It is not legal advice and does not create a binding contract on its own — consult a legal professional if you need a formal agreement.
Your data stays yours
You own your customer list. Export or delete it any time.
Encrypted end to end in transit
TLS in transit, encryption at rest, strict access controls.
Cancel whenever
No long-term contract. Cancel in one click from your account.
Acceptance of Terms
By creating an account or using Averflow, you agree to these terms. If you do not agree, please do not use the service. If you use Averflow on behalf of a business, you confirm you are authorized to accept these terms for that business.
What Averflow Does
Averflow helps businesses send automated text and email reminders to their customers — service reminders, appointment reminders, and follow-ups. Customers can tap a reminder to request a booking, and that request goes straight to you. We provide the software; you decide who to message and what to say.
Your Data Is Yours
You keep full ownership of your business information, your customer list, and your message content. We do not sell your data, we do not share your customer list with other businesses, and we do not message your customers for our own marketing. You can export or delete your data from inside your account at any time.
Security and Encryption
Every connection to Averflow is protected with industry-standard TLS encryption, and your data is stored encrypted at rest with our hosting provider. Accounts are separated by row-level access rules so one business can never see another business's customers. Passwords are hashed — never stored in plain text — and administrative access is limited to what is needed to operate and support the service. No online service can promise perfect security, but we treat your customer list as sensitive data and protect it that way.
Your Account
Keep your login details private — you are responsible for activity under your account. Tell us right away at support@averflow.co if you think someone else has access, and we will help you secure it.
Acceptable Use
Use Averflow lawfully and respectfully. Do not send spam, harassing, deceptive, or illegal messages, do not upload contacts you have no relationship with, and do not attempt to disrupt or reverse-engineer the platform.
Messaging, Consent and Opt-Outs
You must have permission to text or email the customers you add. Averflow helps you stay compliant: every text supports STOP to opt out, opt-outs are honoured automatically and permanently, emails include an unsubscribe link, and sending is limited to reasonable local hours with per-customer frequency caps so your customers are never spammed.
Free Trial, Pricing and Billing
New accounts start with a free trial — no charge until the trial ends, and you can cancel before then at no cost. Plan prices and what is included are shown before you subscribe. Subscriptions renew automatically until cancelled, and you can cancel any time from your billing settings; access continues to the end of the paid period. Refunds are handled under our Refund Policy.
Service Availability
We work to keep Averflow running reliably and monitor delivery of texts and emails so problems get caught quickly. Occasionally maintenance, carrier issues, or provider outages can delay messages. We will always try to fix issues fast and communicate when something affects your sending.
Limitation of Liability
Averflow is provided "as is" without warranties of any kind. To the extent permitted by law, Averflow is not liable for indirect, incidental, or consequential damages arising from your use of the service, and our total liability is limited to the amount you paid us in the previous twelve months.
Cancellation and Termination
You can cancel or delete your account at any time — there is no lock-in and no cancellation fee. We may suspend or close an account that violates these terms, is used to send spam, or where required by law. If we close your account, we will tell you why where we can.
Changes to These Terms
We may update these terms as the product grows. Material changes will be posted on this page, and continued use after an update means you accept the revised terms.
Questions
We are happy to answer anything before you sign up. Email support@averflow.co or read our Privacy Policy.