Safety Policy
How Averflow keeps your reminders welcome, protects your business's reputation, and stops spam before it starts. This page is not a legal certification or guarantee.
The short version: reminders your customers actually want
Reminders sent through Averflow go only to your own customers, arrive at respectful local hours, and always include an easy way to opt out. Safety is built in, so you never have to worry about annoying a customer or damaging your business's good name.
No credit card required to sign up — cancel your subscription anytime.
Respectful hours
Texts go out during daytime hours in your customer’s own time zone.
Automatic opt-outs
STOP replies and unsubscribes are honoured instantly — no work for you.
No over-messaging
Built-in limits stop any customer from getting too many messages.
Our Approach to Messaging
Averflow is built for businesses that want to send helpful, expected service reminders to their own customers. We do not support bulk unsolicited messaging, purchased lists, or any use of the platform to harass, mislead, or spam recipients.
Consent and Use
Only add customers who have agreed to receive service reminders from your business. It is your responsibility to follow applicable messaging laws — Averflow handles opt-out requests for you automatically.
Built-In Sending Limits
To prevent over-messaging, Averflow applies per-customer caps, daily and monthly send limits, and scheduling windows so messages arrive at appropriate local times. Trial accounts have a lower send cap than paying accounts.
Time Zone-Aware Scheduling
Text reminders are scheduled based on the customer's local time zone when possible, so messages are not sent during early or late hours. Numbers we can't place fall back to a default North American schedule.
Unsubscribe and Opt-Out
Customers can reply STOP to any text or click the unsubscribe link in any email, and they are removed from that channel automatically. Replying START opts back in. Every message is checked against the opt-out list right before sending. Full details are in our Privacy Policy.
Content and Conduct
Averflow filters out commonly offensive language from business and customer details. We reserve the right to suspend or restrict accounts used for abusive, fraudulent, or illegal messaging.
Reporting Abuse
If you received an unwanted message from an Averflow user, or believe a user is misusing the platform, email support@averflow.co with the phone number or email address that received the message and any details you can share. We review every report and take appropriate action.
Changes to This Policy
We may update this Safety Policy from time to time. Changes will be posted on this page.
Contact
For safety or abuse questions, email support@averflow.co — a real person replies.