For Auto Repair Shops
SMS appointment reminders for auto shops
Empty bays cost more than any marketing budget. Averflow automatically texts your customers when their vehicle is due — oil change, rotation, brakes, seasonal swap — with a one-tap booking link that turns a reminder into a scheduled appointment.
14-day free trial · No credit card required · Setup takes minutes
From one visit to a booked return
- 1
Log the vehicle
Add the customer with their year, make, and model, then apply a saved preset of the reminders you use for every car.
- 2
Averflow texts them when due
At 90 days the oil change reminder goes out on its own, addressed from your shop, with a short averflow.co booking link.
- 3
They book, you confirm
The customer requests a slot, you set the exact time, and they get a confirmation plus a day-of reminder with your address.
Why auto shops lose repeat customers
Almost nobody tracks their own maintenance schedule. A customer who was perfectly happy with your work still drifts to whichever shop happens to be top of mind when the light comes on. Reminder texts fix that by making sure the shop top of mind is yours — at exactly the moment the service is actually due.
Reminders built for the bay, not a generic calendar
- Vehicle-aware — reminders reference the actual year, make, and model on file.
- Service-specific intervals — oil at 90 days, rotation at six months, brakes annually, all adjustable.
- Saved presets — build your standard reminder set once and apply it to every new customer in a single tap.
- Mark as serviced — when a car comes in early, one tap pushes the whole schedule forward so they are not double-reminded.
- Both channels — the same reminder goes by text and email, so you reach customers who ignore one or the other.
Booking that works from a text message
The booking link in each text is short and opens instantly on a phone — no app, no login, no account. The customer picks a day, you get notified right away, and you set the real appointment time from your dashboard. They immediately receive a confirmation with the time in their own timezone and your shop address, then a single reminder text on the morning of the appointment so the bay does not sit empty.
Texting rules handled automatically
- Opt-out language on every message, with STOP honored instantly and permanently.
- Opted-out customers clearly flagged in your customer list so you always know who stopped hearing from you.
- Quiet hours enforced by the recipient's own timezone, not yours.
- Per-customer daily limits so no one is ever over-texted, even with several reminders active.
Frequently asked questions
How do SMS appointment reminders work for an auto shop?
You add the customer and their vehicle once after a visit. Averflow then texts them automatically when their next service is due — an oil change at 90 days, a tire rotation at six months, and so on. The text includes a short booking link. When they tap it and request a slot, you pick the exact time from your dashboard and they immediately get a confirmation text with the time and your shop address, plus a reminder on the morning of the appointment.
Will customers think the texts are spam?
Not when they are relevant and infrequent. Each message comes from your shop name, references the specific vehicle and service, and includes opt-out instructions. Averflow also caps how often any single customer can be contacted, so nobody gets bombarded even if you have several reminders set up for them.
Do I need to replace Tekmetric, Shopmonkey, or my current shop software?
No. Averflow is not a shop management system and does not touch your repair orders, estimates, or invoicing. Most shops keep the software they already use and add Averflow purely to run reminder automation and drive repeat visits. It works fine as a standalone tool too.
What reminders come built in for auto shops?
Oil changes, tire rotations, brake inspections, transmission service, coolant flushes, air filter replacements, alignments, battery checks, and seasonal tire swaps — with sensible default intervals you can change. You can also write fully custom reminders and save them as a preset to apply to every future customer in one tap.
What time of day do the texts go out?
Mid-morning in the customer's local timezone, which Averflow works out from their area code. Service reminders start going out around 9:30am local and day-of appointment reminders start at 8am local. You never have to worry about texting someone in another timezone at the wrong hour.
How much does it cost per shop?
$41.99 per month or $400 per year for the Auto Hub, including unlimited customers. The 14-day free trial does not require a credit card, and you can send a test reminder to your own phone and email before any customer receives one.
Fill next month's bays automatically
Add your customers once and let the reminders run. 14-day free trial, no credit card, cancel any time.